# Customer Portal applications

> For the complete documentation index, see [llms.txt](https://doc.ibexa.co/en/saas/llms.txt).

Customization of an approval process for new companies applications.

New business customers can apply for a company account. Applications go through the approval process in the back office where they can be accepted, rejected or put on hold. If they're accepted, the business partner receives an invitation link to the Customer Portal, where they can set up their team and manage their account.

For more information on company self-registration, see [user guide documentation](https://doc.ibexa.co/projects/userguide/en/saas/customer_management/company_self_registration/). If provided options are too limited, you can customize an approval process by yourself.

## Roles and policies

Any user can become application approver, as long as they have the `Company Application/Workflow` policy assigned to their role. There, you can define between which states the user may move applications. For example, the assistant can put new applications on hold, or reject them, and only the manager can accept them.

![Company Application policy](https://doc.ibexa.co/en/saas/customer_management/img/cp_company_application_policy.png)